The Zappos Way of Managing
How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut — and one of the most blissed-out businesses in America.
Content: Case Study | Authors: Max Chafkin, Tony Hsieh | Source: “Inc. Magazine” | Subject: Customer Related | Company: Zappos.com