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Credit Karma’s CEO Built a Sexy Brand in an Unsexy Category with No PR Firm and a Tiny Budget — Here’s How

At First Round, we get asked all the time how companies can capture mindshare and customer fascination when they have hardly any resources to throw at it. Well, Kenneth Lin’s company Credit Karma did exactly that to create a company now worth over $3 billion, and he broke down how for the audience at our last CEO Summit. In this piece, we share his answers … [ Read more ]

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How Adidas Found Its Second Wind

The sportswear giant’s embrace of its heritage shows how reconnecting with the past can inspire a company’s future.

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Nestlé’s Half-Billion-Dollar Noodle Debacle in India

Nestlé spent three decades building a beloved noodle brand in India. Then the world’s biggest food and beverage company stumbled into a public relations debacle that cost it half a billion dollars. A cautionary tale of mangled crisis management on an epic scale.

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Reborn in the Cloud

Adobe executives discuss the company’s move from selling shrink-wrapped products to offering web-based software and services.

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Zumba: Four Steps for Leading Innovation and Growth

Zumba® is a Latin dance-fitness program that now has​ more than 12 million participants in 125 countries. During the past two years, I’ve been researching Zumba through in-depth interviews with co-founders Alberto Perlman and Alberto Aghion. During these discussions, these entrepreneurial leaders talked about their formative experiences and key decisions. Below, I sum up four recurring steps that supported Zumba’s innovation, growth, and resilience during … [ Read more ]

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The Hershey Company: Aligning Inside to Win on the Outside

Changes in the marketplace, if not monitored, can cause serious losses in profit, market share, and in stakeholders’ confidence. Such was the case with one of the most celebrated American companies, Hershey’s. When the company failed to keep its ear to the ground and eye on the ball it lost touch with consumers and retailers. A shift in the company’s focus and a re-alignment of … [ Read more ]

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The Case for the Brand Ideal

Behind many a successful product, there’s a sharply focused intention to improve lives.

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Truvia’s Test: Can Diet Sweeteners Go Natural?

When supersecretive agriculture giant Cargill decided to attack the no-calorie-sweetener market dominated by Sweet’N Low, Splenda, and Equal, it sent its best marketers and scientists to basement war rooms and covert labs. Only now can the inside story of Truvia — and its unlikely success — be told.

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The Upside of Strategic Risk

How Coach learned to know, not guess, what customers want.

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Extending the “easy” Business Model: What Should easyGroup Do Next?

Its signature orange logo has made the “easy” brand one of the most recognizable in Europe – a stunning feat given that easy made its debut as recently as 1995. What began with easyJet has expanded to include easyCar and easyInternet. Now the company’s New Ventures Team must decide whether the no-frills, low-cost concept can be successfully applied to movie theatres, explains Professor … [ Read more ]

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When Is It Safe to Hire?

Incentive programs are common in the software industry, where, instead of relying on a direct sales force, corporations like Sage Software often turn to small resellers to pitch their applications to a vast market of customers. Incentives as extensive and generous as Sage’s are rare, however. For the past three years, the company (formerly known as Best Software) has invested $1 million a year to … [ Read more ]

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Extreme Makeover

In the fight against commoditization, companies are scrambling to create value-added services to protect their precious margins. But making the switch is easier said than done. To complete its metamorphosis, Dow Corning needed to transform the entire company.

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How Conoco broke the convenience store mold

As the oil industry consolidated in the mid-1990s, Houston-based Conoco faced a major brand challenge. One of the world’s leading energy companies and a prominent petroleum retailer in U.S. markets, Conoco saw an opportunity to accelerate profit growth through the convenience store format. But in order to build a powerful convenience store brand, the company knew that it would have to break away from the … [ Read more ]

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Roll-out that seized the market

This article explores the launch of the Procter & Gamble consumer brand Charmin. It was excerpted from a case study prepared by Professor Bodo Schlegelmilch and Assistant Professor Tina Claudia Chini of Vienna University of Economics and Business Administration

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How Coca-Cola Became ‘The Real Thing’ in India

Emerging markets are enticing to companies because of the growth potential they present. But when cultural, economic, and logistical issues arise, survival in these markets is often a challenge. Recently, Stan Sthanunathan, vice president of Knowledge & Insights with The Coca-Cola Company, spoke to MBA students in a global business environments course at Emory University’s Goizueta Business School about the intricacies of doing business in … [ Read more ]