Why The Best Service is No Service: My Conversation with Bill Price
Guy Kawasaki interviews Bill Price, co-author with David Jaffe of a new book, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. In this interview he reveals the concept of “Best Service” and why it is important to small business owners.
Content: Thought Leader | Authors: Bill Price, Guy Kawasaki | Source: “Sun Microsystems” | Subject: Customer Related