The Modern Call Center
Web-enabled call centers let businesses provide improved customer service by combining the best of telephone and online communication.
Content: Article | Authors: Bob Wallace, George V. Hulme | Source: “InformationWeek” | Subject: Customer Related
Content-Delivery Networks Ease Web-Site Crunches
Get a high-level overview of content-delivery services and their role in alleviating uneven E-Commerce traffic. Also see related story, “Content-Delivery Network Services Vary Greatly” at: Content: Article | Author: Bob Wallace | Source: “InformationWeek” | Subject: IT / Technology / E-Business
Wireless Everything
Businesses are harnessing the technology to spur sales and give workers an edge
Content: Article | Author: Bob Wallace | Source: “InformationWeek” | Subject: Industry Specific | Industry: Telecommunications