Beware Sophomoric Self-Obsession

Art Kleiner introduces a leadership lesson from Managers as Mentors: Building Partnerships for Learning, 3rd Edition, by Chip R. Bell and Marshall Goldsmith.

Magnetic Service: Secrets to Creating Passionately Devoted Customers

The difference between remarkable and run of the mill lay not with the price the customer was required to pay but rather the value the customer felt privileged to experience. Shared stories led us to seven secrets for creating passionately devoted customers.