Principles to Guide the Development and Use of Effective Performance Measures
This article presents four principles by which executives can ensure their organizations’ measurement systems and measurement-driven processes support organizational alignment and cohesive action. These principles have been derived both from a review of the academic research literature and from implementation of systems of measures in a variety of companies. To be able to generate superior performance, companies need to (1) implement a decision-oriented model of … [ Read more ]
Content: Article | Authors: David S. Crandon, Kenneth A. Merchant | Source: “International Society for Performance Improvement” | Subject: Management