How to Future-Proof Your Organization

From project-based work to a lack of hierarchy, the way people work is changing fast. In this episode of The McKinsey Podcast, Chris Gagnon and Elizabeth Mygatt talk about what it takes for companies to be “future ready”

Why Service Stinks

Studies by groups ranging from the Council of Better Business Bureaus Inc. to the University of Michigan vividly detail what consumers already know: Good service is increasingly rare (charts). From passengers languishing in airport queues to bank clients caught in voice-mail hell, most consumers feel they’re getting squeezed by Corporate America’s push for profits and productivity. The result is more efficiencies for companies – and … [ Read more ]