Ken Favaro, Evan Hirsh and Kasturi Rangan

Any seasoned strategist knows that strategy is not just sloganeering. It is the series of choices you make on where to play and how to win to maximize long-term value. Execution is producing results in the context of those choices. Therefore, you cannot have good execution without having good strategy.

Strategy: An Executive’s Definition

What is a business strategy? It is the result of choices made to maximize long-term value.

How to Treat Customers Right: Winning the Channels Challenge

The proper care and feeding of customers is a hot topic these days. Whether the discussion goes under the name customer satisfaction, zero defections, loyalty or intimacy, the customer issue has pushed its way to the top of the agenda for a growing number of C.E.O.’s.Yet despite all that attention, surprisingly little is said about a core problem many a chief executive faces: how do … [ Read more ]