The Right Way to Manage Unprofitable Customers
Some of your customers aren’t paying their bills. Others are so high-maintenance that the cost of serving them is eroding your profits. Before you show them the door, try this five-step process to manage these problem customers.
Content: Article | Authors: Feisal Murshed, Matthew Sarkees, Vikas Mittal | Sources: “BNET”, “Harvard Business Review” | Subjects: Customer Related, Marketing / Sales