Customer Experience Leadership Survival Guide, Part 2

Here, based on working with scores of clients from around the world, is the real-world approach for integrating customer experience into your operation.

Earning Customer Raves: Make These Five Decisions, and Customers Will Grow Your Business for You

When you make decisions that respect and honor customers, you will earn their admiration and, eventually, their love. Then customers will begin to grow your business for you.

Customers who love you won’t be able to stop raving about you. But you need to earn the right to their story first.

Rather than giving a one-size-fits-all solution (because there isn’t one), my goal is to encourage you … [ Read more ]

How to Become a Customer Action Hero in 10 Steps

“Rate your experience from 1 to 10” “Would you recommend our company?” We ask the questions of our customers. But what do we do with their answers? Jeanne Bliss gives us the action plan to actually make our customers happy with our services.

Editor’s Note:
I personally thought the introductory material was of little value, but the 10 steps which start on page 12 were … [ Read more ]