Flexible work models: How to bring sustainability to a 24/7 world

Research shows that many more employees would opt for flexible work models if the offerings better met their needs and if they saw visible success stories. For employers, the rewards can be huge: increased employee satisfaction, loyalty and retention. This Bain study investigates how to get this virtuous flywheel going.

Julie Coffman and Russ Hagey

Originally devised to analyze the individual needs of a company’s most-profitable customers, Net Promoter® Score (NPS®) is equally powerful in understanding the work-life requirements of a company’s employees. As opposed to standard “satisfaction inquiries,” NPS reveals people’s willingness to stake their personal reputation on the product, service or organization in question.

Here’s how NPS works: Participants rate the “would recommend” question on a zero-to- 10 … [ Read more ]