Laura LaBerge

Many organizations have spent decades understanding how to make trade-offs in their businesses, where the profit pools are, and the structure of their value chains. Digital changes all that. First, on an overarching level, digital currently destroys more economic value for incumbents than it creates. There are two main drivers. The first one is that digital creates transparency that allows a much higher percentage of … [ Read more ]

Julie Goran, Laura LaBerge, Ramesh Srinivasan

Some observers might consider organizational silos—so named for parallel parts of the org chart that don’t intersect—a structural issue rather than a cultural one. But silos are more than just lines and boxes. The narrow, parochial mentality of workers who hesitate to share information or collaborate across functions and departments can be corrosive to organizational culture.

Julie Goran, Laura LaBerge, Ramesh Srinivasan

The critical question for executives concerned with their organization’s risk appetite is whether they are trusting their employees, at all levels, to make big enough bets without subjecting them to red tape.

Five ‘No Regrets’ Moves for Superior Customer Engagement

Customers are demanding very different kinds of relationships with companies. Here are some ways to jump-start customer engagement across your organization.