Phoebe Tsai and Deborah Compeau
Research has shown that poor communication regarding changes in organizations actually results from good intentions (DiFonzo and Bordia, 1998). That is, managers are often silent about changes only because they do not want to mislead employees by giving out (incomplete) information that may be subject to change. In other words, because we know change is stressful, we tend to avoid saying anything that might increase … [ Read more ]
Content: Quotation | Authors: Deborah Compeau, Phoebe Tsai | Source: “Ivey Business Journal” | Subjects: Change Management, Communication, Organizational Behavior