Five Questions Boards Should Ask About IT in a Digital World

With a higher degree of digital fluency, boards can help C-suite leaders make better decisions about how to expand a company’s most successful technology initiatives and when to pull the plug on lagging ones. In our experience, board directors are more likely to gain such fluency if they routinely ask these five critical questions relating to the IT organization’s performance.

Corporate Digital Responsibility: Doing Well by Doing Good

Accenture has identified five principles that will increasingly define what it means to be a responsible business in the digital economy. Companies that understand and take action on these principles will be positioned not only to manage today’s challenges but also to differentiate themselves for growth in the future.

Kentaro Toyama

I think there’s an illusion that big data simplifies decision making. The danger is that as we have more and more big data, we’ll increasingly be able to justify anything as a truth simply because there appear to be a lot of data points behind it. […] Because we now have more numbers than ever, we need even keener subjective judgment about what those numbers … [ Read more ]

Kentaro Toyama

The idea that technology amplifies whatever forces already exist is as true for business as it is for anything else.

Kentaro Toyama

Powerful technologies will work in exactly the direction we point them in. Almost paradoxically, as more technology becomes available, human judgment and wisdom matter more.

Kentaro Toyama on Why Technology Alone Won’t Change the World

The University of Michigan professor believes that to solve human problems, human skill is needed more urgently than ever before.

Straight Talk About Big Data

Transforming analytics from a “science-fair project” to the core of a business model starts with leadership from the top. Here are five questions CEOs should be asking their executive teams.

Hermann Simon

As [Peter Drucker] saw it, the winners of the IT revolution are not the hardware or software developers of today, but rather the companies which have access to knowledge and content.

How Blockchains Could Change the World

Ignore Bitcoin’s challenges. In this interview, Don Tapscott explains why blockchains, the technology underpinning the cryptocurrency, have the potential to revolutionize the world economy.

The Economic Essentials of Digital Strategy

A supply-and-demand guide to digital disruption.

Four Ways to Win Over a Digital Customer

As business and IT executives increasingly explore the use of digital capabilities to empower customers and increase overall engagement, four distinct platform types have emerged. Agile companies that adjust their operating models to include one or more of these tools stand to gain by retaining the loyalty of their existing customer base and attracting prospects looking for more tailored, differentiated service experiences.

IQ plus EQ: How Technology Will Unlock the Emotional Intelligence of the Workforce of the Future

Companies have perfected collecting data on consumers to boost sales and customer loyalty. But to date, they have had little insight into how employees interact with each other and what makes them happy or successful at work. A new generation of emerging technologies promises to change that. Boosting EQ as well as IQ. Resulting in a much more engaged, more productive workplace.

What Every CEO Should Know About Blockchain

The emerging technology could completely restructure the value chains for many businesses.

Paul Saffo

It takes 30 years for a new idea to seep into the culture. Technology does not drive change. It is our collective response to the options and opportunities presented by technology that drives change.

The Perfect Cart-Abandonment Email [Infographic]

Follow-up emails sent exactly one hour after customers abandon online shopping carts/booking forms have the highest conversion rates, according to recent research from SaleCycle. The report was based on data from an analysis of cart-abandonment email campaigns sent by 500 major retail/e-commerce brands. Check out the infographic for more insights from the research.

A Tool for Balancing Your Company’s Digital Investments

How does your organization manage the money it spends on digital? One surprising finding of my research is that most do not distinguish between different types of digital investments, treating all in a similar way. This situation exists because, believe it or not, a lot of organizations lack any mechanisms to help them actively manage the evaluation, selection, monitoring, and adjustment of digital investments to … [ Read more ]

A Framework for Driving Digital Transformation

Digitally transforming an organization and capturing opportunities is often challenging as it requires C-suite executives and entrepreneurs to identify possibilities and drive change concurrently in three areas where digital technologies are can make significant differences and change the face of organizations.
1. Intelligence – Seeing digital data as a source of insight and using this data in knowledge-creation processes to create competitive advantages.
2. Integration – Leveraging … [ Read more ]