Companies beginning an outsourcing initiative often have more questions than answers. This article presents the results of a study by Accenture and the Economist Intelligence Unit, synthesizing the outsourcing best practices and ideas of hundreds of global executives from companies who have "been there, done that." In addition to the overall results, you can see specific survey results by industry, including automotive, consumer goods and retail services, health plans, industrial equipment, pharmaceuticals, and transportation and travel services.