Operations Learning Resources
Courses / Tutorials (2)
Links (6)
- APQC - Best Practices

- ASCET - Achieving Supply Chain Excellence through Technology

- ASQ Six Sigma Forum

- Inc.com's Guide to Controlling Costs

- iSixSigma

- Isource Online (Supply and Demand-Chain Executive)

Articles (196)
- 19 Steps to Maintain an Accurate Inventory: What You Must Know About Your Inventory

- A Global Study of Supply Chain Leadership and Its Impact on Business Performance

- A Global Think Tank Targets the Factory

- A New Framework: For Manufacturing Management Quality

- A New Take on Business Process Redesign

- A Portfolio Approach to SCM

- A Tisket, A Tasket

- A Typology of Plants in Global Manufacturing Networks

- Achieving Supply Chain Productivity

- Alignment in Cross-Functional and Cross-Firm Supply Chain Planning

- Are There Limits to Total Quality Management?

- As Simple as Possible

- Assessment of Excellence in Procurement

- Asset Productivity: Converting Assets Into Profits

- Attacking Overhead Costs from Both Sides

- Automate or Die

- Avoiding China's Rip Tide: Navigating Volatile Supply Chains

- Avoiding the E-Commerce Trap

- Balanced Purchasing

- Balancing the Risks

- Beating the B2B Odds

- Best Practices for Benchmarking

- Best Practices: Back to Basics

- Beyond the Quality Revolution: Linking Quality to Corporate Strategy

- Beyond Utopia: The Realist's Guide to Internet-Enabled Supply Chain Management

- BI: Everything Must Go

- Borrowing from Nature: Manufacturing Lessons from the Biological Cell

- Break It Up

- Building the Advantaged Supply Network

- Business Processes: From Reengineering to Management

- Buying Into E-Procurement

- Call Centers Can Be Profit Centers

- Can E-tailers Find Fulfillment with Drop Shipping?

- Capturing the Value of Supply Chain Management

- Challenging the Bullwhip Effect with Advanced Information Sharing

- Clearing the Capacity Cobwebs

- Cost of Measuring

- Creating the Optimal Supply Chain

- Creating Value through Strategic Supply Management: The 2004 Assessment of Excellence in Procurement

- Dancing in the Dark

- Demand-based Flow Manufacturing for High Velocity Order-to-Delivery Performance (.pdf)

- Demand-driven Supply Networks for Small and Medium Business

- Designing the Factory Footprint for Competitive Advantage

- E-Commerce Will Transform Supply Chain Management

- E-Procurement: Problems Behind The Promise

- e-Supply Chain Management: Managing The Extended Enterprise (.pdf)

- Essential ERP - Current Market Trends - Part I

- Essential ERP - Current Market Trends - Part II

- Five New Year's Resolutions to Shape Up Supply Chains

- Five Ways to Achieve Better Forecasts

- Forging a Stronger Supply Chain

- Forging New Links: Enhancing Supply Chain Management

- Get a Grip on Assets

- Getting Control of Your Inventory

- Gilding the Supply Chain

- Global Sourcing: Another Critical Purchasing Skill

- Global sourcing: solution in search of a problem?

- Guide to Business Continuity Management: Frequently Asked Questions

- Half of Your R&D Is Wasted - But Which Half and on What? (.pdf)

- How an Order Views Your Company

- How BPM Strengthens The Supply Chain

- How does your process documentation measure up?

- How Many Supply Chains Do You Need? Matching Supply Chain Strategies to Products and Customers Products and Customers

- How Supply Chain Projects Morph Into Black Holes

- How to Attain Customer Loyalty

- How to Make After-Sales Services Pay Off

- How to Treat Customers Right: Winning the Channels Challenge

- If It's Broke, Fix It

- If These Shelves Could Talk

- Implementation Imperative

- Implementing Total Quality Management

- Improved Products Through Design-for-Environment Tools

- Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions

- Introduction To Simulation

- Inventory Efficiency In The Supply Chain

- Is Forecasting a Waste of Time?

- Is There a Driver On Your Supply Train?

- Is Your Metrics Program Measuring Up?

- Is Your Organization Built for the Consumer?

- Is Your Supply Chain Optimized for Global Trade?

- Just in Case: Balancing risk and return in global supply chains

- Keeping Score: Developing an Effective Strategy for Supply Chain Measurement

- Key Supply Strategies for Tomorrow

- Lean Asset Management--Is Preventive Maintenance Anti-Lean?

- Lean Manufacturing: A Primer

- Leaning Toward Utopia

- Making Logistics Alliances Work

- Manage Your Suppliers as a Resource

- Managing a Sprawling Service Business

- Managing Complexity: How To Capture Latent Value From Products, Customers, and Operations

- Managing Transportation

- Manufacturing Masters Its ABCs

- Manufacturing Myopia

- Marketing and Operations: Can This Marriage Be Saved?

- Mastering the Supply Chain

- Matching Demand and Supply: Boosting Profits from Remanufacturing

- Measuring the Success of International Logistics Partnerships

- Minimalist Manufacturing: Doing More, Better, with Less

- New and Improved! Managing Resources for Old and New Product Generations

- Nine Opportunities to Achieve Supply Chain Excellence in Asia

- Now Showing at Blockbuster: How Revenue-sharing Contracts Improve Supply Chain Performance

- Online Asset Disposition: Finding Value in Surplus Assets

- Outside-The-Box Manufacturing

- Perspectives on Business Innovation Special Edition: Adaptive Supply Chain

- Pinpoint Control

- Predictive Demand Supply

- Process improvement by poka-yoke

- Process Manufacturing Software: A Primer

- Programmers abroad: A primer on offshore software development

- Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP

- Putting a Leash on Your Real Estate Lease: Leasing Tips

- Re-reengineering

- Recapturing Your Supply Chain Data

- Reducing Costs Across The Supply Chain

- Reflections on the Bullwhip Effect

- Reinforcing The Front Lines

- Reinventing Scale: How to Escape the Size Trap

- Renegotiate and Reduce Inefficiencies in Your Supply Chain

- Resilient Supply Chains: The Next Frontier

- Risk and Reward in Supply Chain Management

- Risky Business

- Rooting Out Supply-Chain Costs

- Rules of Response

- Service Management: Building Profits After the Sale

- Service Supply Chain Strategies to Increase Corporate Profitability

- Share and Share Alike

- Shifting Your Supply Chain into Reverse

- Ship It!

- Shopping For Savings

- Sick Sigma

- Six Sigma - The Structure of Management

- Slow To Sync

- Some Pros and Cons of Six Sigma

- Start with Demand

- Stop Thrashing Your Suppliers: Focus on value and profits, not just cost, in the sourcing process

- Success Through Shared Services: From Back-Office Functions to Strategic Drivers

- Supply Chain Champs

- Supply Chain Alchemy

- Supply Chain Innovations: Five Big, Bold Trends

- Supply Chain Management: Cracking The Bullwhip Effect (.pdf)

- Supply Chain Management: How to Build a Successful Global Operations Model

- Supply Chain Management: Plan to Succeed

- Supply Chain Risk: Deal With It

- Supply Chain Strategy: Back to Basics

- Supply Chain: Dangerous Liaisons

- Supply Chains

- Supply On Demand

- Supply-Chain Survey

- Sustain the Gain of Change

- Systems, Modules or Components? New Light on Purchasing

- The ABCs of Business Continuity and Disaster Recovery Planning

- The Challenge of Customization: Bringing Operations and Marketing Together

- The Complexity Challenge: A Survey on Complexity Management Across the Supply Chain

- The Complexity of Managing Complexity

- The Death of Time and Distance

- The Essential ERP - It's Genesis and Future

- The Failure of Customization: Or Why People Don't Buy Jeans Online

- The Forecasting Canon: Nine Generalizations to Improve Forecast Accuracy

- The Four Phases of Continuous Sourcing

- The Hierarchy of Manufacturing

- The Line on Design: How to Reduce Material Cost by Eliminating Design Waste

- The Myth Of Disintermediation

- The New Thinking on KPIs: Why You May Be Working with the Wrong Measures

- The Next 50 Years

- The other end of the supply chain

- The Perfect Order--Inside-Out or Outside-In?

- The Right Mix in Product Line Design Increases Profits for the Firm

- The Secret Ingredient to Enterprise Decision Making

- The secret life of factory service centers

- The Supply Side of Design and Development

- The Triple-A Supply Chain

- The Unexpected Return of B2B

- The User's Guide to Reengineering

- Toward Effective Supplier Management: International Comparisons

- Transforming Field-Service Operations: Running Faster, Longer, Smarter In Customer-Delivery Services

- Ultimate Enterprise Value Creation Using Demand Based Management

- Understanding the True Cost of Sourcing

- Use these Fourteen Points to improve the quality of your data

- Use this architecture to structure your business intelligence solutions

- Virtual Purchasing: First Pencils, Now People

- Waiting Games People Play

- Want a More Flexible Supply Chain?

- Waste Not, Want Not: Analyzing the Value of Used Products

- What Drives Supply Chain Behavior?

- What Went Wrong at Cisco

- What Works, What Doesn't: Lessons from Two Companies that Outsource Back-Office Tasks

- When Your Suppliers Talk... Listen

- Win-Win Sourcing

- With Billions of Bytes of Customer Data, How Can Retailers Be "Starved for Information"?

- Working on the Chain

- X-treme Business Reengineering

- Yanking Your Supply Chain: Is There Still Too Much Slack?

- You Bought It. Now You Want to Get Rid of It

- You Only Have One Supply Chain?

- Your Crisis Response Plan: The Ten Effective Elements

- Your Inventory Wants to Talk to You

Cases (16)
- Balanced Sourcing the Honda Way

- Coordinating Disaster Logistics after El Salvador's Earthquakes using SUMA's Humanitarian Supply Management System

- Flextronics: Staying Real in a Virtual World

- From Vertical to Virtual: How Nortel's Supplier Alliances Extend the Enterprise

- Getting to Win-Win: How Toyota Creates and Sustains Best-Practice Supplier Relationships

- Living in Dell Time

- Managing Product Returns at Hewlett Packard

- Partnering for Results: A Case Study of Re-engineering, the Corning Way

- Process Re-engineering at GTE: Milestones on a Journey Not Yet Completed

- Rebuilding Lego, Brick by Brick

- Sainsbury's A: Transforming the Supply Chain and Sainsbury's B: Supply Chain Performance Measurement

- The Power of Synchronization: The Case of TAL Apparel Group

- The Scotts Company: (A) Transforming the European Supply Chain, (B) Developing a Supply Chain Balanced Scorecard

- What Can Go Wrong for $100 Million

- What FreshDirect Learned from Dell

- What Went Wrong at Cisco

Downloadable Files (3)
Market Research (27)
- Average Cost of a Truck Roll
- Call Center Stats
- E-Commerce Fulfillment Stats
- E-Procurement Could Save Trillions
- E-procurement ROI
- Firm-to-Firm Online Purchasing Grows (2000)
- Fulfillment Headaches
- Fulfillment software investments to climb $1.3 billion
- Greasing the Gears - Supply Chain Processes Spending
- Life-cycle Management Technology Market
- Logistics Management Business Market Worldwide
- Logistics Outsourcing
- Online Customer Service Stats
- Online Logistics Market (Europe)
- Online Procurement Regains Momentum
- Online Procurement Stats
- Overseas Call Center and BPO Market
- Reverse Logistics Costs
- RFID's Rapid Expansion
- Supply Chain Management (SCM) Market
- Telecom Bill Presentment Costs
- That's the Sound of the Man Workin' on Supply Chain
- Top Three US-based Company Expenses
- Total Telecom Opex Spending and Waste
- Web Development Breakdown Statistic
- Website Features That Are Typically Outsourced
- What Warranties Cost

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