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As corporate America buys and sells more goods and services abroad, the number of company employees kidnapped for ransom in places like Mexico, Brazil, the Philippines and Chechnya has increased. Along with that increase have come escalating demands for ransom money, more expensive insurance policies and more sophisticated negotiation tactics on both sides of the table. Knowledge@Wharton looks at recent developments in the kidnap and ransom business.

Business insurance claims are rising, with no end in sight. To help finance executives stem financial losses, we asked risk managers, insurance claims specialists, brokers and consultants what companies should do - and what they should avoid doing - when a loss occurs. Here is their advice.