Guy Kawasaki interviews Bill Price, co-author with David Jaffe of a new book, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. In this interview he reveals the concept of "Best Service" and why it is important to small business owners.
Subject(s): Customer-Related
Source(s): Sun Microsystems
Author(s): Guy Kawasaki, Bill Price
Posted: 2009-02-09
# Views: 86
