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Note: INSEAD used to offer free evaluation copies of their cases. They no longer do...

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Knowledge is the key element in running an organization. It's also the cornerstone for a new economy and, combined with innovation, knowledge enables daily business practices to be reworked. Professor Soumitra Dutta, Professor Luk Van Wassenhove and Beatrix Biren consider how knowledge can be converted into marketplace success for any organization. They study one particular Xerox community as well as the overall knowledge environment to ask the organization: "What do you know?"

Note: INSEAD used to offer free evaluation copies of their cases. They no longer do...

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You've heard, "It's who you know, not what you know," but in top organizations today, it's "how you know". INSEAD Professors Charles Galunic and John Weeks use Booz-Allen & Hamilton to show that once the how's began making sense, the who's fell into place. It's what's next in knowledge management.

Telenor has experimented for years with ways to spread best practice between its foreign subsidiaries. Will its new knowledge sharing model work better than the old one?

Informal networks can play a pivotal role in how organizational decisions are framed and executed. But they can also result in too much collaboration—the kind of lengthy and expensive decision making that can cost companies dearly in missed opportunities.