Most Recent Articles
Companies need a plan for transforming their current operating model to a customer-centric one. Many moving parts make up customer centricity -- from having a clear customer engagement strategy to talking with customers to creating a plan of action.
Developing this model comes down to four phases, which Gallup has categorized as discovery, diagnostic, analytic and sustainment. Within each of these phases, Gallup has also identified common tasks … [ Read more ]
Authors: AMY ADKINS, Ed O'Boyle | Source: Gallup Management Journal | Subject: Customer Related
Despite his reputation for ruthlessness, Blackbeard ran a surprisingly progressive and equitable ship. Francesca Gino highlights three lessons for today's leaders from the golden age of piracy.
Author: Francesca Gino | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Management, Organizational Behavior
Two decades of research show that, while large deals still have their place, programmatic M&A strategies continue to create gains in excess total returns to shareholders, at lower levels of risk.
Authors: Jeff Rudnicki, Liz Wol, Patrick McCurdy, Paul Daume, Tobias Lundberg | Source: McKinsey Quarterly | Subjects: Best Practices, Mergers & Acquisitions
With stakeholders and shareholders vying for attention, CEOs need to develop a new kind of ethical leadership to build trust in society and deliver results.
Author: Liz Sweigart | Source: strategy+business | Subjects: Crisis Management, Ethics, Management, Public Relations
This briefing explores what convenience truly means to consumers and the implications for brands seeking to embrace convenience as core to their DNA.
Author: Katie Thomas | Source: Kearney | Subject: Customer Related
Most Popular Articles
A Model for Case Analysis and Problem Solving
An article by Professor Edward G. Wertheim, College of Business Administration, Northeastern University Table of Contents: I. Why We Use the Case Approach II. Your Responsibilities III. The Six Steps for Problem Analysis 1. Comprehend the Case Situation: Data Collection, identify relevant facts 2. Defining the Problem 3. Identify the causes of the problem … [ Read more ]
Michael Porter's Big Ideas
The world's most famous business-school professor is fed up with CEOs who claim that the world changes too fast for their companies to have a long-term strategy. If you want to make a difference as a leader, you've got to make time for strategy.
Profitably Parting Ways: Getting More Value from Divestitures
Companies often struggle to capture the full value of a separation. Here’s how to do better.
Winning with an IT M&A Playbook
What brings repeated success in mergers and acquisitions? What ensures that IT does not cause a deal to falter? A playbook that makes IT integration faster, better, and future-proof.
Decision Quality: Improving Value from Capital Allocation
Without well-developed decision systems and processes to address the complexities of capital allocation, organizations often resort to long, drawn-out debates; politicking and gaming the system; the gut instincts of a brave executive and staff; or deferring to quantitative analysis alone. With large amounts at stake, the opportunities for improved decision quality can be considerable.