Seven Rules to Crack the Code on Revenue Synergies in M&A
Companies pursuing revenue synergies can’t take them for granted. Leaders need a clear grasp of where those synergies lie—and the persistence to capture them.
Content: Article | Authors: Alex Liu, John Chartier, Nikolaus Raberger, Rui Silva | Source: McKinsey Quarterly | Subject: Mergers & Acquisitions
Call Centers Can Be Profit Centers
Your customer contact center is more important to your customer relationships than you think, especially if you know which calls to keep and which calls to outsource.
Content: Article | Authors: Adam Dixon, Alex Liu, Craig Knox-Lyttle, Mary Larson, Omer Sevil | Source: Kearney | Subjects: Management, Operations