Companies pursuing revenue synergies can’t take them for granted. Leaders need a clear grasp of where those synergies lie—and the persistence to capture them.
Content: Article | Authors: Alex Liu, John Chartier, Nikolaus Raberger, Rui Silva | Source: McKinsey Quarterly | Subject: Mergers & Acquisitions
Your customer contact center is more important to your customer relationships than you think, especially if you know which calls to keep and which calls to outsource.
Content: Article | Authors: Adam Dixon, Alex Liu, Craig Knox-Lyttle, Mary Larson, Omer Sevil | Source: Kearney | Subjects: Management, Operations