Smart Customization: Profitable Growth Through Tailored Business Streams

The challenge for companies is not achieving a single point of focus. It is harmonizing multiple points of focus. No company is immune from the new customer mantra: “I want what I want.” In industry after industry, customers are demanding ever-higher levels of customization – products and services tailored to their needs. And they’re confident that, in an economy characterized by greater and greater information … [ Read more ]

Why Cisco Fell: Outsourcing and Its Perils

Cisco. Sony. Palm. Contract manufacturers gave OEMs more supply chain headaches than solutions. What went wrong. What needs to be done.

Editor’s Note: I think this is an interesting counter-balance to the arguments made by Don Tapscott in “Rethinking Strategy in a Networked World (or Why Michael Porter is Wrong about the Internet)”