17 Posts found for Author: Thomas A. Stewart

Enhance the employee experience by making sure employees have not only the right tools and equipment but also the right information, the right level of empowerment, and the right access to colleagues and higher authority.

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior

Tools such as customer journey maps can be turned inward to chart the steps employees take to get work done: who assigns them work, what tools and resources they need, whom they hand work off to. You can also use process maps, which more typically measure the flow of material or paperwork, to show what people have to do at each point in a process. … [ Read more ]

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Management, Organizational Behavior

High-performing cultures have one thing in common: They highlight what employees can control and do rather than stressing what they cannot or should not do. That is, they give employees clear expectations and the power to meet them. That combination drives both productivity and satisfaction.

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subject: Organizational Behavior

What’s too often missing is an overarching plan to design a better employee experience. That broad term encompasses daily activity (what it’s like to work somewhere), productivity (getting things done), values and culture (what makes work meaningful), and career (learning, advancing, growing).

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior

Think holistically about how people are interacting with your brand — and invest accordingly.

Content: Article | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subject: Customer Related

The midsized companies in the U.S. that grow the fastest understand their strong suits and play their hands accordingly.

Content: Article | Authors: Jeannette R. Gatchell, Thomas A. Stewart | Source: strategy+business | Subject: Best Practices

The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.

Content: Article | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Customer Related, Marketing / Sales

Celebrating a “must-read” concept, based on data from thousands of companies: Information flow and decision rights are integral parts of the strategic process.

Content: Article | Author: Thomas A. Stewart | Source: strategy+business | Subject: Strategy

Advantage is transient but companies are sticky: That’s why smart strategy should start with your capabilities and then seek a market for them, rather than beginning from the pot of gold and hoping you can walk upon the rainbow to where you are. By the same token, in a conflict between strategy and culture, culture eventually wins. Always.

That being the case, the only way to … [ Read more ]

Content: Article | Author: Thomas A. Stewart | Source: BNET | Subjects: Change Management, Management, Organizational Behavior

In a conflict between strategy and culture, culture eventually wins. Always.

Content: Quotation | Author: Thomas A. Stewart | Source: BNET | Subjects: Culture, Strategy

Capabilities are the things we do well; culture is all the things we do, including those we do badly.

Content: Quotation | Author: Thomas A. Stewart | Source: BNET | Subject: Culture

Visionary in scope, Intellectual Capital is the first book that shows how to turn the untapped knowledge of an organization into its greatest competitive weapon. Thomas A. Stewart demonstrates how knowledge-not natural resources, machinery, or financial capital-has become the most important factor in economic life. Through practical advice, stories, and case histories, Stewart reveals how organizations and individuals can create and use the knowledge assets … [ Read more ]

Content: Book | Author: Thomas A. Stewart | Subjects: Knowledge Management, Organizational Behavior

Executive summary of a presentation on reforming health care made by Professor Michael Porter at a Harvard Business School Publishing Virtual Seminar.

Content: Case Study | Authors: Elizabeth Olmsted Teisberg, Michael E. Porter, Thomas A. Stewart | Source: Harvard Business School (HBS) Working Knowledge | Subject: Industry Specific | Industry: Healthcare

Companies waste billions on knowledge management because they fail to figure out what knowledge they need, or how to manage it. In his latest book, Thomas A. Stewart explains how to answer both questions.

Content: Article | Author: Thomas A. Stewart | Source: Business 2.0 | Subject: Knowledge Management

A look at the power of intutive decision-making; induction, deduction and abduction; and matching decision-making to the four types of problems.

Content: Article | Authors: Nancy Einhart, Thomas A. Stewart | Source: Business 2.0 | Subjects: Management, Organizational Behavior

At long last, business is no longer ignoring the past. But the real challenge for managers is learning from what is yet to come.

Content: Article | Author: Thomas A. Stewart | Source: Business 2.0 | Subject: Trends / Analysis

The assets that really count are the ones accountants can’t count–yet. Here’s one way to put a dollar value on corporate knowledge.

Content: Article | Author: Thomas A. Stewart | Source: FORTUNE | Subjects: Accounting, Finance