“Stop doing dumb stuff!” Patty McCord on reinventing the rules of work at Netflix

As the key architect of Netflix’s organizational culture, Patty McCord threw out the handbook — a process she describes in her aptly titled book, Powerful: Building a Culture of Freedom and Responsibility. In this edited conversation, McCord shares her radical approach to talent management and organizational development, highlighting the principles and practices that contributed to building a high-performance work environment and industry-defining corporate culture. Her … [ Read more ]

8 Practical Tips for Leaders for a Better Onboarding Process

More than ever, leaders need rich onboarding experiences that help remote workers integrate with the company and become productive team members.

Are you overlooking your greatest source of talent?

Few large companies have cultures of internal mobility that can help meet skill shortages, prepare the next generation of leaders, and fuel a virtuous talent cycle.

How to Write a Job Description That Actually Gets People to Apply

On the spectrum of managerial chores, writing a job description probably falls somewhere between conducting employee performance reviews and filing expense reports — high on tedium, low on immediate gratification. But experts advise shifting your perspective. Instead, see it as a chance to showcase how your organization’s vision, brand, and values connect with what jobseekers care about most. To get the attention of potential candidates, follow … [ Read more ]

Why Your Sales Force Needs Smarter Incentives

Building a sales team requires more than just recruiting great talent—it requires compensating that talent effectively. Research is showing sales managers how a data-focused approach can help identify which incentives will work best, which might be costing them money, and how they can find the right solution for each of their employees.

Marcel Weekes

When you ask folks what they’d like more from their manager, the answer is almost always they want more feedback. I read it in just about every performance review of a manager that I cover.

Marcel Weekes

Folks (often rightly) assume that in order to grow their influence and their career at a company, their value is measured in their number of direct reports. As a company, it’s vital to carve out career tracks for folks who want to be deep-diving ICs and technical subject matter experts, without devoting their time to solving people problems. So, for starters, consider how you’re rewarding … [ Read more ]

Marcel Weekes

In the first couple of 1:1s start putting together a written document. How does the report like to receive feedback? Are there things that trigger them? What are the things they want to do more of? What are their ambitions? Where do they feel they need to be pushed? … That helps set the table for how this relationship will go. Invest the time upfront. … [ Read more ]

Alexis Krivkovich

The biggest inequity in advancement remains the broken rung—the very first step up into a manager position. Proportionally, for every 100 men we see leap forward, only 87 women advance. And if you’re a woman of color, it’s 73. If you’re a Black woman, it’s only 54. And it starts at the very beginning of a career. The challenge with this is that it sets … [ Read more ]

What Comes After DEI

While backlash to DEI has challenged how many companies and practitioners approach creating more equitable workplaces, fewer have considered whether DEI work itself has room to improve. A new framework, built around the core outcomes of fairness, access, inclusion, and representation (FAIR) that DEI was supposed to achieve for all, offers a new direction. Instead of the performative, individual-centered, isolated, and zero-sum methods of the current … [ Read more ]

The diversity and inclusion revolution: Eight powerful truths

While most business leaders now believe having a diverse and inclusive culture is critical to performance, they don’t always know how to achieve that goal. Here are eight powerful truths that can help turn aspirations into reality.

Julie Zhuo

So whether you’re a manager delivering feedback to your direct report, or sending feedback up the management chain, the best way to make your conversation heard is to make the listener feel safe, and to show that you’re saying it because you care about her and want her to succeed. “If you come off with even a whiff of an ulterior motive — you want … [ Read more ]

Pay transparency can come with unexpected consequences

A new study finds that revealing employee pay unexpectedly influences workplace dynamics in ways never demonstrated before.

Netta Jenkins

A “culture add” is someone who may bring qualities or experiences that are not already present on the team, as opposed to the “culture fit”—someone who exemplifies the attributes already on the team. When employers specifically seek culture fits… that can lead to homogeneous teams that can perpetuate exclusive practices. Overall, that prevents the team from diversifying and pushing forward in a productive way.

Netta Jenkins

What we know through research is that employees inherently do not trust HR departments, because employees perceive HR as heavily focused on protecting the employer. This is true despite the fact that there are incredible HR professionals driving impact. Since we understand the perception that employees hold, it’s key to have DEI under its own department. That structure provides a safe space for employees to … [ Read more ]

Bryan Hancock

We hope that the next wave of technology actually frees up managers and gives them more time to be more effective leaders. But there’s a risk that, unguided, we end up in a world where managers spend even less time (as a percentage per employee) on coaching.

How Higher Pay Incentives Can Backfire

While increasing bonuses and commission rates might seem like a good idea, doing so can inadvertently harm the quality of an organization’s workforce.

Bill Schaninger

Time spent on talent is high value. For some managers, though, administrivia is a great excuse to avoid scarier tasks. Filling out a form, while tedious, takes time away from the difficult coaching necessitated by, say, the three employees who may be a little problematic.

The False Dichotomy of Merit and Inclusion

In merit-based systems, fairness should be manifested in all aspects of organizational life. But while the ideal of a merit-based society is attractive, research shows that bias in promotions and reward distribution is just as prevalent as bias in hiring, exacerbating and multiplying rather than reducing unfairness in the span of our careers. In the world we live in, true meritocracy, where everyone plays on an … [ Read more ]