My opinions about other people feel like facts. My brain distinguishes very little between “2+2=4” and “you are annoying and lazy.” I feel certain that both are objectively true.
That’s a big problem. Being good at giving feedback requires us to know the difference between fact and opinion (even when it’s well reasoned), not because it changes the content of the feedback we give, but because it changes how we talk about the feedback—and that changes everything.
Author: Douglas Stone
Subjects: Communication, Human Resources, Management