Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.
Content: Article | Authors: Chris Ip, Jürgen Laartz, Oliver Bossert | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business
Using big data to improve a business means more than just collecting the information, or even analyzing it — companies must develop a strategy for how to use the information to build their brands. Unfortunately, many firms are using big data tactically, rather than strategically. Marketers, in particular, are not realizing the full potential of big data —they’re mainly using it to drive programmatic advertising. … [ Read more ]
Content: Article | Author: Colin Strong | Source: strategy+business | Subjects: IT / Technology / E-Business, Marketing / Sales
Many companies are interested in implementing (or already have implemented) social software in an attempt to streamline processes and increase employee communication. Often times, however, the new software is not integrated across the company in a way that makes it useful and lasting.
Content: Article | Authors: John Hagel III, John Seely Brown | Source: Chief Executive | Subjects: IT / Technology / E-Business, Knowledge Management
According to Marketing Sherpa, email is consumers’ preferred method of communication with business, eclipsing social media. Research by Econsultancy cites 20% of sales can be attributed to the email channel, and McKinsey found email is forty-times as effective as Facebook or Twitter. Building an email opt-in list and optimizing your call-to-action and capture process is just as important as ever. But how are today’s top … [ Read more ]
Content: Article | Author: Linda Bustos | Source: Get Elastic | Subjects: IT / Technology / E-Business, Marketing / Sales
Because cognitive technologies extend the power of information technology to tasks traditionally performed by humans, they can enable organizations to break prevailing trade-offs between speed, cost, and quality. We present a framework by which to explore where cognitive technologies can benefit your company.
Content: Article | Authors: Craig Muraskin, David Schatsky, Ragu Gurumurthy | Source: Deloitte Review | Subject: IT / Technology / E-Business
When is the last time you thought about your e-commerce site’s search solution? If you’re like most digital retailers, you probably haven’t given it much thought in years.
Site search is the workhorse of online shopping, yet it is rarely considered a critical part of an e-commerce strategy.
That’s a huge mistake. Site search is the single strongest indicator of online buying intent. When customers use site … [ Read more ]
Content: Article | Author: Kurt Heinemann | Source: MarketingProfs | Subjects: IT / Technology / E-Business, Marketing / Sales
Are you one of those strategic planners who rely on Excel spreadsheets? Don’t worry, you are not alone. Excel is and remains fairly popular in strategic planning. However, there is no denying – Excel is not the perfect solution for this purpose. There are some significant risks and downsides.
In this article, I discuss the pros and cons as well as the alternatives, and share my … [ Read more ]
Content: Article | Author: Dagmar Recklies | Source: TheManager.org | Subjects: IT / Technology / E-Business, Strategy
HR departments capture enormous amounts of data, but these typically stagnate in various systems and are rarely used for strategic purposes. It’s not that companies haven’t tried, with HR data warehouses and “HR analytics” teams that run reports. But the returns have been frustrating—until recently.
Content: Article | Author: Josh Bersin | Source: Deloitte Review | Subjects: Human Resources, IT / Technology / E-Business
What makes Silicon Valley’s iconic IT companies tick? New research points to the unique culture created and nurtured by these high-tech players—a blend of innovation, entrepreneurship and excitement others want to kindle. But can IT executives ignite this in their own companies?
Content: Article | Authors: Allan E. Alter, Jeanne G. Harris | Source: Accenture | Subjects: IT / Technology / E-Business, Organizational Behavior
The possibility of creating data products and services fueled by fine-grained behavioral information, and informed by behavioral science and choice architecture, offers a framework for innovations that enhance rather than diminish public trust. Organizations that take such ideas on board can distinguish themselves through superior, consumer-oriented product design.
Content: Article | Authors: David Schweidel, James Guszcza, Shantanu Dutta | Source: Deloitte Review | Subject: IT / Technology / E-Business
Even very small companies can benefit from business analytical tools that may literally transform their businesses.
Content: Article | Author: William J. Holstein | Source: Chief Executive | Subject: IT / Technology / E-Business
How do you shape your strategy for the age of the inevitable hack?
Content: Article | Author: Eric McNulty | Source: strategy+business | Subjects: IT / Technology / E-Business, Management, Strategy
The influence of the best IT functions is being felt throughout their organizations—serving customers better, integrating with business strategy, empowering employees and using data to deliver insights and measure business impact. In the process, they are changing the rules of how to run a successful digital enterprise.
Editor’s Note: topic material, but useful for the issues considered…
Content: Article | Author: Paul Daugherty | Source: Accenture | Subjects: Best Practices, IT / Technology / E-Business
A new way to organize IT infrastructure can reduce cost, improve performance, and help prepare companies for next-generation IT infrastructure products.
Content: Article | Authors: Allen Weinberg, Himanshu Agarwal, Nagendra Bommadevara | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business
A wealth of knowledge has accumulated about enterprise resource planning systems. However, many myths have also emerged—and little has been done to debunk them. Until now.
Content: Article | Authors: Farhan Mirza, Holger Röder | Source: A.T. Kearney | Subject: IT / Technology / E-Business
What does it take to be a digital business, and why should companies try to become one? Citing industry profiles and corporate case studies, Accenture observes that truly digital businesses often excel at generating, as well as meeting, demand; developing profitable new products and customer experiences; and maximizing margins.
Content: Article | Authors: Mark McDonald, Ryan McManus | Source: Accenture | Subjects: IT / Technology / E-Business, Management, Strategy
How to make data your source of sustained growth.
Content: Article | Authors: Ken Favaro, Ramesh Nair | Source: strategy+business | Subject: IT / Technology / E-Business
Digital technologies are remaking markets; 80 percent of companies are planning to use new business models to dramatically improve business performance and meet changing customer expectations, according to Accenture research. As business leaders harness the power of digital disruption, six new markets can reshape traditional industries and unlock growth.
Content: Article | Authors: Matthew Robinson, Tim Cooper | Source: Accenture | Subjects: IT / Technology / E-Business, Management, Strategy
People crave connection, self-expression, and exploration. Today’s winning companies are tapping into these basic human needs, both online and offline.
Content: Article | Author: Hana Ben-Shabat | Source: A.T. Kearney | Subjects: Customer Related, IT / Technology / E-Business, Management, Marketing / Sales
The ability to acquire, leverage and retain talent is increasingly vital. Many companies’ HR strategies and organizations were not designed for today’s global, digital marketplace. Accenture and Oracle explore the contents of a modern human resources toolkit.
Content: Article | Sources: Accenture, Oracle | Subjects: Human Resources, IT / Technology / E-Business