Inside the Values-driven Culture at UPS
Drawing on a wealth of stable values, strategic history and shared mindsets, the company’s leaders have created a strong but flexible performance anatomy that allows the organization to build on past successes and adapt to future challenges.
Content: Case Study | Authors: Ana Dutra, Jane C. Linder, Robert J. Thomas | Source: “Outlook Journal (Accenture)” | Subjects: Management, Organizational Behavior | Industry: Transportation | Company: UPS
Anne Mulcahy and Xerox
After 25 years of diligently working her way up the corporate ladder at Xerox, one would imagine that being named President and Chief Operating Officer would be a moment of great satisfaction for Anne Mulcahy. As it turned out, however, it was not. In truth, a word she has used to describe the feeling of being given the position is dread. Of course, … [ Read more ]
Content: Case Study | Author: Gavin Kotze | Source: “TheWorkingManager.com” | Subjects: Change Management, Management | Company: Xerox
Exploring the Mindset of the High Performer
The development and diffusion of a winning mindset is central to the ability of a high-performance business to outpace its competitors. Here’s how one company – Harrah’s Entertainment – created that mindset by mastering five key tasks.
Content: Case Study | Authors: Robert J. Thomas, Walter E. Shill | Source: “Outlook Journal (Accenture)” | Subjects: Industry Specific, Management | Industry: Gambling | Company: Harrah’s Entertainment
Inside Kraft’s leadership corridor
The true test of any company’s leadership development is the caliber and depth of its senior management ranks.Yet so often we hear CEOs complain that they just don’t have enough talent on the bench. The problem is that traditional management development remains too far removed from the day-to-day realities of business. A few companies have pioneered effective approaches. Consider the tack taken by Kraft Foods. … [ Read more ]
Content: Case Study | Authors: Marcia Blenko, Vijay Vishwanath | Sources: “Bain & Company”, “Leader to Leader” | Subjects: Human Resources, Management | Industry: Food Products/Service | Company: Kraft Foods Inc.
Lufthansa – maintaining change momentum
This article – a specially abridged version of a full case study – describes how the company went from the brink of disaster to becoming one of the world’s leading airline companies.
Content: Case Study | Authors: Heike Bruch, Sumantra Ghoshal | Source: “European Business Forum (EBF)” | Subjects: Industry Specific, Management | Industry: Airlines | Company: Lufthansa
Balanced Sourcing the Honda Way
At first glance, what Honda of America does to develop its products, sustain its supply base and manage its purchasing function seems little different from what most other car makers do. But the results that Honda achieves are often remarkably superior.
Content: Case Study | Author: Timothy M. Laseter | Source: “strategy+business” | Subjects: Management, Operations | Industry: Automotive | Company: Honda Motor Company
Yarde Metals: Creating a Company of Owners
This article offers a look at the unique management philosophy and values of Yarde Metals.
Content: Case Study | Author: Jackie Majerus | Sources: “CEO Refresher”, “The Herald Press” | Subjects: Management, Organizational Behavior | Company: Yarde Metals
ARM Holdings Plc
In just ten years, ARM transformed itself from beleaguered computer company to designer of RISC chips that are today the de facto standard for mobile phones, storage devices, automotive computing, and others. In this Case Study, Eleanor O’Keeffe and Professor Peter Williamson present the company’s innovative business model based on partnerships that give it unrivalled capability to “learn from the world”.
Content: Case Study | Authors: Eleanor O’Keeffe, Peter Williamson | Source: “INSEAD” | Subjects: Management, Strategy | Industry: Semiconductor | Company: ARM Holdings Plc
Opening the Gate on gatetrade.net: The Making of the First Nordic B2B Marketplace (A), Building Critical Mass (B1), To Be or
In early 2000, four of the largest companies in Denmark began to explore an alliance aimed at the New Economy. Within months they designed a business, set strategy, and launched the first Nordic B2B e-marketplace. But they couldn’t predict how events would affect their strategies, individually or as a group.
Content: Case Study | Authors: Mark Hunter, Yves Doz | Source: “INSEAD” | Subjects: IT / Technology / E-Business, Management | Company: gatetrade.net
The Scotts Company: (A) Transforming the European Supply Chain, (B) Developing a Supply Chain Balanced Scorecard
From its humble start in 1868 in Marysville, Ohio, as a seller of hardware and seeds, the Scotts Company has grown into the world’s number one marketer of branded consumer lawn and garden products. Its expansion into Europe in the 1990s marked the company’s first foray into the region, an area US managers felt was ripe for growth. But after buying five businesses … [ Read more ]
Content: Case Study | Authors: Luk N. Van Wassenhove, Margaret Vaysman, Regine Slagmulder | Source: “INSEAD” | Subjects: Management, Operations | Company: The Scotts Company
Xerox: Building a Corporate Focus on Knowledge
Knowledge is the key element in running an organization. It’s also the cornerstone for a new economy and, combined with innovation, knowledge enables daily business practices to be reworked. Professor Soumitra Dutta, Professor Luk Van Wassenhove and Beatrix Biren consider how knowledge can be converted into marketplace success for any organization. They study one particular Xerox community as well as the overall … [ Read more ]
Content: Case Study | Authors: Beatrix Biren, Luk N. Van Wassenhove, Soumitra Dutta | Source: “INSEAD” | Subject: Knowledge Management | Company: Xerox
Managing Knowledge at Booz-Allen & Hamilton: Knowledge On-line and Off
You’ve heard, “It’s who you know, not what you know,” but in top organizations today, it’s “how you know”. INSEAD Professors Charles Galunic and John Weeks use Booz-Allen & Hamilton to show that once the how’s began making sense, the who’s fell into place. It’s what’s next in knowledge management.
Content: Case Study | Authors: Charles D. Galunic, John R. Weeks | Source: “INSEAD” | Subject: Knowledge Management | Company: Booz-Allen & Hamilton
Lee Coker
The members of Lee Coker’s team have varying degrees of experience and successes. How can he best manage this mixed group so that each person achieves his or her goals, as well as the milestones of the overall organisation? Professor Jean-Francois Manzoni and Research Fellow Jean-Louis Barsoux illustrate the challenges of operational management in this case study.
Content: Case Study | Authors: Jean-François Manzoni, Jean-Louis Barsoux | Source: “INSEAD” | Subjects: Management, Organizational Behavior
How to Manage Creative People: The Case of Industrial Light and Magic
George Lucas’ Industrial Light and Magic is the nations premier special effects shop with credits that include “Star Wars.” Part of its phenomenal growth and success stems from the innovative management of its employees — most of whom don’t even know they’re being managed.
Content: Case Study | Author: Lawrence M. Fisher | Source: “strategy+business” | Subjects: Management, Organizational Behavior | Company: Industrial Light and Magic