Market Research Archives

How Consumers Respond to Bad Customer Service

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Companies Ignore Customer Feedback, Fail to Track WOM

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Customer Service in Customers’ Eyes

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Call Center Activity in the U.S.

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Call Center Market

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Retailers Sell Web Customers Short

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Major Corporations Not Handling E-Customer Relations Well

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In Whom Do You Trust?

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Customers: Serve Yourselves

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Outlook for Online Customer Service

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E-Mail Response Time Lags

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Job Opportunities Calling at EMEA Call Centers

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Call Center Stats

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Worldwide Customer Relationship Management (CRM) Services Market

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Corporations Respond to eMail Inquiries

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Customer Service – Call Center Statistics

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The Value of Customer Satisfaction / Retention

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Consumers Turn Backs to Bells and Whistles

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Customer Service: What Consumers Want

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Churn Stats

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