Theodore Levitt

In the higher-status service occupations, such as in the church and the army, one customarily behaves ritualistically, not rationally. In the lower-status service occupations, one simply obeys. In neither is independent thinking presumed to be a requisite of holding a job. The most that can therefore be expected from service improvements is that, like Avis, a person will try harder. He will just exert more … [ Read more ]

B.C. Forbes

Success is finding, or making, that position which enables you to contribute to the world the very greatest services of which you are capable, through the diligent, preserving, resolute cultivation of all the faculties God has endowed you with, and doing it all with cheerfulness, scorning to allow difficulties or defeats to drive you to pessimism or despair. Success consists of being and doing, not … [ Read more ]