The Management Thinker We Should Never Have Forgotten

Why have we lost touch with W. Edwards Deming. Through his red bead experiment he showed that we often get a false read on workers because we judge them too narrowly. Deming believed that we can improve worker performance only when we improve the entire system they work within. And he believed that managers wrongly apply incentive pay plans, forced rankings, and all sorts of carrots and sticks to create the illusion of control without solving root performance problems.

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