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Floren Robinson and Justin M. Brown » Visit Original Source

Unaddressed customer feedback can have harmful repercussions, but if you develop the ability to gather and organize customer reactions, you can use them to inform and enhance your operations. Links across functions are usually required, since a poor customer experience with one channel is often communicated through another, only to have a third group tasked with resolution. … [ Read more ]

Authors: Floren Robinson, Justin M. Brown | Source: Outlook Journal (Accenture) | Subject: Customer Related