Business Insight for MBAs and Managers

Quotations

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Most Recent Business Quotations

Regardless of what high-potential initiative the CEO chooses for the company, the middle management team’s performance will determine whether it is a success or a failure.
— Jonathan Byrnes

Author: Jonathan Byrnes | Source: Deloitte Review | Subjects: Management, Organizational Behavior

There has been an overemphasis on diversity, and an underemphasis on inclusion, as well as on the broader ecosystem of accountability, recognition, and rewards. The truth is, without appropriately crafted tangible goals, ambitions are merely ephemeral wishes.
— Juliet Bourke, Bernadette Dillon

Authors: Bernadette Dillon, Juliet Bourke | Source: Deloitte Review | Subjects: Diversity, Human Resources

Unfortunately, many dissatisfied customers opt not to complain. Over the last three decades, ACSI data show that 12.8% of customers formally complained to companies but, in reality, 30% of customers complained more informally about brands on social media. These non-complaining but disgruntled customers instead leave the company and buy substitute products. The takeaway is that it is often better to have customers complain than not … [ Read more ]
— G. Tomas M. Hult

Author: G. Tomas M. Hult | Source: Harvard Business Review | Subject: Customer Related

Every interaction between a company and a customer is an opportunity. For the company, it’s a chance to reinforce brand quality and value with the goal of achieving customer satisfaction and loyalty. For the customer, it’s a chance to provide input on their needs, satisfaction with previous experiences, and expectations for future engagements with your brand.
— G. Tomas M. Hult

Author: G. Tomas M. Hult | Source: Harvard Business Review | Subject: Customer Related

Maslach and Leiter frame and define [burnout] as arising from mismatches in the relationship of employees with their jobs. They identify three dimensions of this relationship: the capability dimension, which is governed by workload and control; the social dimension, governed by reward and community; and the moral dimension, governed by fairness and values. When any one of these dimensions break down… the result, write the … [ Read more ]
— Theodore Kinni, Christina Maslach, Michael Leiter

Authors: Christina Maslach, Michael Leiter, Theodore Kinni | Source: strategy+business | Subject: Organizational Behavior

Most Popular Business Quotations

In principle, patents open up innovations in two ways. First, they confer only temporary rights; once patents expire or are abandoned, the intellectual property they are designed to protect passes into the public domain. Second, they require the details of the invention to be disclosed so they can be replicated. This permits follow-on innovation, which is essential for industrial progress. More recently, as the patent system … [ Read more ]
— The Economist

As for the genius of innovation, clearly the one percent spark of inspiration is nurtured by a positive culture. But the 99 percent perspiration ingredient comes from employees who love what they do, as well as where they do it, and who invest in that Holy Grail of productivity called “discretionary … [ Read more ]
— Stephanie Quappe, David Samso Aparici, Jon Warshawsky

Money never comes first in self-expression of any kind.
— William J. Reilly

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, and comes short again and again, because there is no … [ Read more ]
— Theodore Roosevelt

The uncomfortable fact for many green marketers--and targets of that marketing--is that genuinely going green would mean giving up most of the products and services that clutter our consumer culture. It would mean simplifying, valuing time and people over stuff. How can most products avoid the sin of the hidden trade-off? With a simple label: "You don't really need this."
— David Roberts

Browse Business Quotations by Subject

Accounting   [16 posts]
Best Practices   [39 posts]
Career   [157 posts]   → Networking [2 posts]   → Work [47 posts]
Change Management   [144 posts]
Competitive Intelligence   [11 posts]
Consulting / Analytical Tools   [4 posts]
Corporate Governance   [99 posts]   → Succession Planning [4 posts]
Customer Related   [176 posts]
Economics   [291 posts]   → Capitalism [71 posts]
Education   [35 posts]
Entrepreneurship   [177 posts]   → Venture Capital [33 posts]
Finance   [121 posts]   → Investing [9 posts]   → Market/Investment [5 posts]   → Money [9 posts]   → Taxation [1 posts]
General   [6 posts]
History   [19 posts]
Human Resources   [501 posts]   → Coaching [9 posts]   → Compensation [39 posts]   → Diversity [42 posts]   → Motivation [99 posts]   → Training & Development [64 posts]   → Hiring [35 posts]
Innovation   [310 posts]   → Creativity [66 posts]
International   [52 posts]   → International - Americas [1 posts]   → Trade [2 posts]
IT / Technology / E-Business   [73 posts]
Leadership   [511 posts]
Legal   [23 posts]   → Intellectual Property [10 posts]
Management   [1489 posts]   → Business Plans [12 posts]   → Business Rules [43 posts]   → Delegation [7 posts]   → Execution [24 posts]   → Goals [24 posts]   → Growth [7 posts]   → Knowledge Management [12 posts]   → Measurement [45 posts]   → Mission [26 posts]   → Process [16 posts]   → Project Management [11 posts]   → Success / Failure [171 posts]   → Trends / Analysis [52 posts]   → Values [28 posts]   → Vision [37 posts]
Marketing / Sales   [283 posts]   → Advertising [9 posts]   → Brand [24 posts]   → Business Development [2 posts]   → Market Research [26 posts]   → Pricing [6 posts]
MBA Related   [39 posts]
Mergers & Acquisitions   [26 posts]
Miscellaneous   [82 posts]
Negotiation   [19 posts]
Nonprofit   [4 posts]
Operations   [43 posts]   → Outsourcing / BPO [14 posts]   → Quality [5 posts]
Organizational Behavior   [1609 posts]   → Accountability [20 posts]   → Bureaucracy [14 posts]   → Communication [159 posts]   → Culture [103 posts]   → Decision Making [179 posts]   → Ethics [57 posts]   → Personality / Behavior [243 posts]   → Politics [10 posts]   → Power / Authority [47 posts]   → Reengineering [3 posts]   → Reorganization [4 posts]   → Storytelling [28 posts]   → Teamwork [55 posts]   → Trust [31 posts]   → Women in Business [24 posts]
People   [7 posts]
Personal Development   [535 posts]   → Ability [23 posts]   → Achievement [85 posts]   → Attitude [21 posts]   → Challenge [11 posts]   → Character [20 posts]   → Commitment [13 posts]   → Competence [12 posts]   → Experience [25 posts]   → Expertise [12 posts]   → Judgement [7 posts]   → Learning [71 posts]
Productivity / Work Tips   [30 posts]   → Products & Services [1 posts]
Prospective   [1 post]   → About the MBA Degree [1 post]
Public Relations   [15 posts]   → Crisis Management [6 posts]
Quote   [642 posts]   → Action [23 posts]   → Adversity [11 posts]   → Ambition [10 posts]   → Attention [20 posts]   → Confidence [8 posts]   → Design [8 posts]   → Fear / Doubt [8 posts]   → Future [35 posts]   → Government [17 posts]   → Information [48 posts]   → Integrity [16 posts]   → Intelligence [12 posts]   → Knowledge [110 posts]   → Life [50 posts]   → Luck [17 posts]   → Mistakes [7 posts]   → Observations [10 posts]   → Opportunity [26 posts]   → Perception [15 posts]   → Persuasion [27 posts]   → Philosophy [8 posts]   → Potential [7 posts]   → Preparation [9 posts]   → Privacy [1 posts]   → Problems / Solutions [39 posts]   → Progress [10 posts]   → Reputation [6 posts]   → Skills [18 posts]   → Teaching [7 posts]   → Thought [96 posts]   → Time Management [16 posts]   → Wisdom [58 posts]
Risk Management   [70 posts]
Social Responsibility (ESG)   [94 posts]
Statistics   [12 posts]
Strategy   [367 posts]   → Business Model [3 posts]   → Competition [55 posts]   → Planning [21 posts]

Browse Business Quotations by Industry

Automotive   [1 post]
Consulting   [2 posts]
Education / Training   [4 posts]
Investing   [2 posts]
Retail   [1 post]