Metrics and Incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever.
In this research study, we found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same metrics and incentives in different ways to shape the outsourcing relationship they need. Tapping new … [ Read more ]
Content: Article | Authors: Alice Hartley, Jane C. Linder, Joseph Sawyer | Source: Accenture | Subjects: Best Practices, Outsourcing / BPO