Audio & Video
Most Recent Audo & Video Posts
Focusing on What Works for Workplace Diversity
For faster progress, companies need to draw on the power of design, rethink their assumptions, and use data to inform decision making.
Author: Iris Bohnet | Source: McKinsey Quarterly | Subjects: Human Resources, Women in Business
Going From Fragile to Agile
Why do companies need to be more nimble? McKinsey’s Aaron De Smet and Chris Gagnon explain what’s driving organizational agility, why it matters, and what to do.
Authors: Aaron De Smet, Chris Gagnon | Source: McKinsey Quarterly | Subjects: Management, Organizational Behavior
How Cultures Across the World Approach Leadership
They vary in deference and decision making.
Author: Erin Meyer | Source: Harvard Business Review | Subjects: International, Leadership
Resisting Managing for the Short Term
Executives don’t have to fall into the trap of short-termism to serve their shareholders, say McKinsey principal Tim Koller and senior expert Marc Goedhart, two of the coauthors of the sixth edition of Valuation: Measuring and Managing the Value of Companies. In this episode of the McKinsey Podcast, Koller and Goedhart talk with McKinsey Publishing editorial director and McKinsey Quarterly editor in chief Allen Webb … [ Read more ]
Authors: Marc H. Goedhart, Tim Koller | Source: McKinsey Quarterly | Subject: Management
What People Really Want from Customer Service
A look at 7 types of customer service representatives and which are preferred by organizations hiring reps vs which are preferred by customers.
Source: Harvard Business Review | Subject: Customer Related
Most Popular Audo & Video Posts
Four-way Win: How to Integrate Work, Home, Community and Self
While people in the business community hear a lot about the importance of work/life balance, it's often unclear exactly what that phrase means or how one achieves it. Stewart Friedman, founding director of Wharton's Leadership Program and the Work/Life Integration Project, thinks he has an answer. In his new book, titled Total Leadership: Be a Better Leader, Have a Richer Life, Friedman describes the four … [ Read more ]
Author: Stewart D. Friedman | Source: Knowledge@Wharton | Subject: Personal Development
Simple Rules and Management Teams
In the final in his three part podcast series with Kathleen M. Eisenhardt, Donald Sull, Associate Professor of Management Practice in Strategic and International Management, speaks with the Stanford University Professor about what makes good management teams.Eisenhardt begins this podcast by stating that in her opinion the most useful metaphor about teams for managers is a basketball team because the teams are fast moving, fluid … [ Read more ]
Authors: Donald Sull, Kathleen M. Eisenhardt | Source: London Business School | Subjects: Management, Organizational Behavior
An anthropological introduction to YouTube
Anthropology professor Mike Wesch of Kansas State University presented this lecture at the Library of Congress on June 23rd, 2008.
Author: Mike Wesch | Subjects: Marketing / Sales, Miscellaneous
The Story of Stuff
From its extraction through sale, use and disposal, all the stuff in our lives affects communities at home and abroad, yet most of this is hidden from view. The Story of Stuff is a 20-minute, fast-paced, fact-filled look at the underside of our production and consumption patterns. The Story of Stuff exposes the connections between a huge number of environmental and social issues, and calls … [ Read more ]
Author: Annie Leonard | Subjects: Economics, Social Responsibility
The Five Competitive Forces That Shape Strategy: An Interview with Michael E. Porter
Michael Porter published an article in the January 2008 Harvard Business Review updating his famous five forces model. Here is an interview with him (12:57 minutes) on the relevance of the 5 Forces in today's world.
Author: Michael E. Porter | Source: Harvard Business School (HBS) | Subjects: People, Strategy