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Source: ManagementFirst | Subject: Personal Development
The Skills Gap
An analysis of the difference in age of education vs. technology.
Sources: Director General Larsson, European Commission | Subjects: Career / Employment, Education
6 Levels of Customer Relationships
A look at a pyramid of 6 customer relationship levels and their characteristics.
Authors: Prashant Malaviya, Sarah Spargo | Source: INSEAD Knowledge | Subjects: Customer Related, Management
View Customers Strategically (a 2x2 matrix)
The framework outlined in this graphic makes it possible to take data on each customer's vulnerability to offers from competitors and to map these data against that customer's profitability. This approach allows a company to organize its customers into four groups, ranging from profitable and loyal to unprofitable and at risk, with obvious implications for how to proceed.
Source: McKinsey Quarterly | Subjects: Customer Related, Strategy
Source: Unknown | Subject: Project Management