4 Types of Employee Complaints — and How to Respond
Complaining can have both positive and negative effects on organizational communication. Constructive complaining — or structured opportunities for employees to voice their concerns — offers valuable feedback to improve work processes, products, and services, and thus should be encouraged. Venting and chronic complaining have both advantages and disadvantages for the individual and the group and should be given the right space and time, rather than … [ Read more ]
Content: Article | Authors: Alyson Meister, Nele Dael | Source: Harvard Business Review | Subjects: Management, Organizational Behavior
How Women Manage the Gendered Norms of Leadership
A wealth of research shows that female leaders, much more than their male counterparts, face the need to be warm and nice (what society traditionally expects from women), as well as competent or tough (what society traditionally expects from men and leaders). The problem is that these qualities are often seen as opposites. This creates a “catch-22” and “double bind” for women leaders.
To alleviate this … [ Read more ]
Content: Article | Authors: Alyson Meister, Ronit Kark, Wei Zheng | Source: Harvard Business Review | Subject: Women in Business