Employees come and go with greater frequency than ever before. When they leave, years of invaluable experience and knowledge are lost. Companies that systematically identify “key knowledge holders” and work to retain the knowledge of these employees will gain an advantage over their less farsighted peers. The retention of key knowledge takes on even greater importance as the Baby Boom prepares to retire.
Content: Article | Authors: Anders Fahlander, Angela Schwartz | Source: Boston Consulting Group (BCG) | Subjects: Human Resources, Knowledge Management