1 Post found for Author: Ashish Jain

In many service industries, customer experience is emerging as a valuable way for companies to differentiate themselves from the competition and to in­crease market share. Most companies understand this, but many are unable to improve interactions with customers enough to make a difference. Why?

Content: Article | Authors: Ashish Jain, Madhu Mukerji-Miller, Timothy Hoying | Source: strategy+business | Subject: Customer Related