Measurement in the 21st Century
This article provides a closer look at how effective measurement systems are built, used, and altered to meet the challenges of a dynamic business environment. The key to marketplace success is finding the measurement framework that provides a balanced picture by designing measures that are important to the strategic objectives and actionable; linking those to important organizational systems; aligning measures top to bottom; monitoring measures; … [ Read more ]
Content: Article | Authors: Becki Hack, Lisa Higgins | Source: American Productivity & Quality Center (APQC) | Subject: Management