A Review Of Metrics For Knowledge Management Systems And Knowledge Management Initiatives

Metrics are essential for the advancement of research and practice in an area. In Knowledge Management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This paper … [ Read more ]

Atreyi Kankanhalli and Bernard C.Y. Tan

The IEEE standard glossary of software engineering provides the following definitions of measures and metrics. A measure is a standard, unit, or result of measurement. A metric is a quantitative measure of the degree to which a system, entity, or process possesses a given attribute. Without a trend to follow or an expected value to compare against, a measure gives little or no information. It … [ Read more ]