Web-enabled call centers let businesses provide improved customer service by combining the best of telephone and online communication.
Content: Article | Authors: Bob Wallace, George V. Hulme | Source: InformationWeek | Subject: Customer Related
Get a high-level overview of content-delivery services and their role in alleviating uneven E-Commerce traffic. Also see related story, “Content-Delivery Network Services Vary Greatly” at: http://www.informationweek.com/815/cdnvendors.htm
Content: Article | Author: Bob Wallace | Source: InformationWeek | Subject: IT / Technology / E-Business
Businesses are harnessing the technology to spur sales and give workers an edge
Content: Article | Author: Bob Wallace | Source: InformationWeek | Subject: Industry Specific | Industry: Telecommunications