The Footsteps of Change
Understand how change migrates from one group to the next, and you will dramatically increase your chances of success.
see also “Planning Change Management Communication” at
Content: Article | Author: Brian Ward | Source: “ManagerWise” | Subject: Change Management
Creating Customer Loyalty: The Customer Loyalty Grid™
What makes a loyal customer? One who speaks loudly and with fervor about your organization, telling others how you have made a real and positive difference in their lives? In a word…expectations.
Content: Article | Author: Brian Ward | Source: “ManagerWise” | Subject: Customer Related
The New Accountability
The new accountability reflects the new reality…a world that is changing rapidly, where information moves at lightning speed, where shared knowledge and wisdom are the true drivers of success, and where cause and effect is not what we think it is.
Content: Article | Author: Brian Ward | Source: “CEO Refresher” | Subjects: Management, Organizational Behavior
The Five Key Facets of Quality Leadership
What are the key facets of quality leadership? Here are the ones that we have distilled from our research and practice … we call it the FACET Leadership Coaching Model(TM): Focus – Authenticity – Courage – Empathy – Timing
Content: Article | Author: Brian Ward | Source: “CEO Refresher” | Subject: Leadership
When You Lead … Do Others Follow?
Article takes a quick look at Situational Leadership (TM),
the original work of Dr. Paul Hersey and Dr. Ken Blanchard at the Centre for Leadership Studies, which identifies four possible descriptions of a leader’s style:
– Directing
– Selling
– Participating
– Delegating
Content: Article | Author: Brian Ward | Source: “CEO Refresher” | Subject: Leadership