Art Kleiner introduces a leadership lesson from Managers as Mentors: Building Partnerships for Learning, 3rd Edition, by Chip R. Bell and Marshall Goldsmith.
Content: Article | Authors: Art Kleiner, Chip R. Bell, Marshall Goldsmith | Source: strategy+business | Subjects: Leadership, Organizational Behavior, Personal Development
The difference between remarkable and run of the mill lay not with the price the customer was required to pay but rather the value the customer felt privileged to experience. Shared stories led us to seven secrets for creating passionately devoted customers.
Content: Article | Authors: Bilijack R. Bell, Chip R. Bell | Source: CEO Refresher | Subjects: Customer Related, Marketing / Sales