Business Process Outsourcing & Offshoring
Having exploited most of the first-generation cost savings available through outsourcing, leading companies are now focusing on business model transformation. They are looking beyond IT and general and administrative (G&A) services and outsourcing processes closer to the core, including line operations, often using offshore resources. Moreover, many are exploring ways to commercialize their own world-class internal services through spin-offs and joint ventures.
Content: Article | Authors: Chris Disher, Eduardo Alvarez, Vinay Couto | Source: Strategy& | Subject: Outsourcing / BPO