Using Benchmarking Metrics to Uncover Best Practices

For companies, embracing change means seeking out and adopting best practices. Benchmarking–the research and analysis of quantitative, empirical data–is a way to isolate weaknesses and strengths and to make connections between best practices and performances. Once these connections have been made, determining which practices are appropriate for an organization to adopt becomes a competitive imperative.

Metrics expert Chris Gardner recently discussed the dynamics of benchmarking for … [ Read more ]