In the past, competitive advantage rested on factors such as quality, productivity, access to low-cost resources, and customer service. Today, these factors have become threshold competencies-keenly important, but unlikely by themselves to provide sustainable competitive advantage. Yet many organizations still gauge overall performance by measuring these threshold factors.
Organizations that continue to rely on such traditional measures are locked into the old-and dangerous-paradigm that past success … [ Read more ]
Content: Article | Authors: Darren Smith, John Collins | Source: Prism (Arthur D. Little) | Subject: Innovation