Quality in Human Treatment: An Innovative Five-Level Framework
ESE’s Domènec Melé presents a framework for “human quality treatment” (HQT) based on a recognition and respect for our shared human characteristics as well as our uniqueness. He ranks the quality of treatment in an organization according to five levels: Maltreatment, Indifference, Justice, Care, and Development.
Content: Article | Authors: Domènec Melé, E. L. Kersten | Source: IESE Insight | Subjects: Ethics, Management, Organizational Behavior