ESE’s Domènec Melé presents a framework for “human quality treatment” (HQT) based on a recognition and respect for our shared human characteristics as well as our uniqueness. He ranks the quality of treatment in an organization according to five levels: Maltreatment, Indifference, Justice, Care, and Development.
Content: Article | Authors: Domènec Melé, E. L. Kersten | Source: IESE Insight | Subjects: Ethics, Management, Organizational Behavior
Gratitude has received little serious attention in the literature on job attitudes. This may be because most people see it as a spontaneous emotional response to an external event. But University of California psychologist Robert Emmons makes a compelling argument that gratitude is better thought of as a discipline or a skill, more akin to goal-setting or time management, rather than simply another dimension of … [ Read more ]
Content: Quotation | Author: E. L. Kersten | Source: The Conference Board Review | Subjects: Attitude, Organizational Behavior, Personality / Behavior
Threatened egotism occurs when people or events undermine an individual’s high but unstable self-esteem. It doesn’t affect those with a stable self-esteem, since external threats are unlikely to faze such people. And those with a low self-esteem are unsusceptible to threatened egotism because external threats simply reinforce already low self-perceptions.
Millennials, then, are especially vulnerable to threatened egotism, because their inflated self-perceptions are generally grounded in … [ Read more ]
Content: Quotation | Author: E. L. Kersten | Source: The Conference Board Review | Subjects: Organizational Behavior, Personality / Behavior