Perry Keenan, Kimberly Powell, Huib Kurstjens, Michael Shanahan, Mike Lewis, Massimo Busetti

The process of identifying and prioritizing stakeholders by their level of support for the change effort and their degree of influence in the organization promotes targeted engagement. We find that in many cases, influential supporters are underleveraged and skeptics underengaged. Effective stakeholder engagement sees business leaders arming influential supporters as change agents, giving them the information and messages they need to influence the organization. At … [ Read more ]

Changing Change Management: A Blueprint That Takes Hold

Despite the dismal history of corporate-change efforts, there are ways for organizations to successfully manage change—and make sure the changes stick. BCG’s latest report shows how the Change Delta—a disciplined, systematic approach—focuses energy and resources on the change elements that matter most.