The secret life of factory service centers
For a lucrative new source of revenues, profits, and market information, manufacturers need look no further than their own repair shops.
Content: Article | Authors: Jack J. Dempsey, Jonathan D. Vande, Sandeep Dayal, Whitney L. Alexander | Source: McKinsey Quarterly | Subject: Operations
A value culture for agriculture
To become high-performing businesses, agricultural co-ops must move away from their traditional role as service providers.
Editor’s Note: not a typical academic case but rather a detailed analysis by McKinsey
Content: Case Study | Authors: Ashish A. Kumar, Bernard Loyd, Jack J. Dempsey, Loula S. Merkel | Source: McKinsey Quarterly | Subject: Industry Specific | Industry: Agriculture